kx8 Privacy Policy

Introduction and Scope

This Privacy Policy describes the overall data protection framework of the kx8 platform. It applies whenever you use the kx8 website, mobile application, or any of our services. The policy has been prepared with users in Bangladesh in mind and is always in effect — before or after account registration, and at any point while using our services.

Before reading this policy, we recommend that you also read kx8's Terms and Conditions, as both documents together form the complete legal framework governing use of our services. In this policy, "we" and "our" refer to the kx8 platform, and "you" and "user" refer to any person using our services.

What Information We Collect

The kx8 platform collects information for specific purposes only. No unnecessary information is collected. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you create an account or use our services, we collect the following information:

• Full name (as per national ID card or passport)
• Mobile number and email address
• Date of birth (for age verification)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Documents required for identity verification

2.2 Automatically Collected Information

The following information is automatically logged while you use the platform:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and browsing activity
• Bet history and transaction details
• Cookie and local storage data

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may verify certain information through legitimate third parties, but your consent is required in all such cases.

Purpose of Using Your Information

kx8 uses your information only for lawful and specific purposes. The table below clearly sets out the purpose for which each type of information is used:

Your information is never sold to third parties for commercial purposes.

Conditions for Sharing and Disclosing Information

kx8 does not disclose your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

• Payment providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, Upay, and the relevant banks.
• Technology partners: Information is shared with technology service providers required to operate the platform, who are bound to uphold the same privacy standards.
• Legal obligations: Information may be disclosed in accordance with lawful directions from a court or government authority under applicable law in Bangladesh.
• Fraud prevention: Limited information may be shared with relevant authorities when needed to investigate suspicious activity.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the kx8 website and app. These are small data files stored on your device that improve your experience on subsequent visits.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and delivering core services. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences (language, theme, notification settings). Disabling them may make the service less convenient to use, but core functions will still work.

5.3 Analytics Cookies

These are used to identify issues in different parts of the platform and to improve services. The data is analysed in aggregate — no individual user is identified separately.

You can control or delete most cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of kx8 to not work properly.

Data Security Measures

kx8 uses industry-standard technical and administrative measures to protect your information. Security is not just a commitment — it is a built-in part of every service we offer.

• SSL encryption: All data transmitted between your browser and our servers is encrypted using SSL technology.
• Password protection: Your password is never stored directly — it is transformed using a strong hashing algorithm before being saved.
• Two-step verification (OTP): For important actions (login, withdrawal), identity is confirmed by sending an OTP to your mobile.
• Access control: Only authorised staff can access the relevant information, and every access is logged.
• Regular security audits: System vulnerabilities are identified and fixed on a regular basis.

Data Retention Period

kx8 does not retain any information longer than necessary. Retention periods are determined based on the type of information and legal requirements:

• Account information: Retained for the entire period the account remains active. Even after account closure, it may be kept for a limited period as required by law.
• Transaction information: Retained for a sufficient period to resolve financial disputes and prevent fraud.
• Activity logs: Kept for a limited period for technical troubleshooting and security analysis, after which they are automatically deleted.
• Identity verification documents: May be retained for a specified period after account closure in accordance with legal obligations.

Your Rights Over Your Information

Every user with a kx8 account has the following rights over their own information:

• Right to access: You may request to view the information stored in your account at any time.
• Right to correction: Contact our support to request correction of any inaccurate or incomplete information.
• Right to deletion: Under certain conditions (where there is no legal obligation to retain it), you may request that your information be deleted.
• Right to restrict processing: In certain circumstances, you may ask us to limit the processing of your information.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to opt out of marketing communications: If you do not wish to receive promotional messages, you may opt out at any time.

To exercise any of these rights, contact our support team. We will respond to your request as promptly as possible.

Policy on Underage Users

All kx8 services are for persons aged 21 or above only. We do not knowingly collect or retain information from anyone under the age of 21.

Age is verified during account creation and is also confirmed through regular identity verification processes thereafter. If a user creates an account using false information and this is later detected, the account will be closed immediately and any collected information will be deleted.

For more details on responsible online gaming, please read our Responsible Gaming page, which covers age limits and healthy gaming habits in detail.

Third-Party Links and External Services

The kx8 platform integrates certain third-party services that help deliver core functionality. These include game studios (Evolution, Pragmatic Play, JILI, Spribe, etc.) and payment gateways.

Each of these third parties has its own privacy policy and handles information according to that policy. kx8 is not responsible for the privacy practices of these third parties, but we only work with trusted and secure partners.

During payment processing, the security measures of bKash, Nagad, Rocket, Upay, or the bank itself remain active. kx8 never directly stores your full payment card number or mobile banking PIN.

Changes to the Policy

kx8 may update this privacy policy if the technology environment, legal requirements, or scope of services change. For any significant changes, we will notify users directly — via mobile notification, email, or an announcement on the platform.

If you continue using the service after changes are made, you will be considered to have accepted the updated policy. You should therefore review this page from time to time. The "Last Updated" date shown at the top of the policy will tell you when it was last changed.

If you have general questions about kx8, visit our FAQ section, where answers to the most frequently asked questions are available.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact our support team directly. kx8 provides assistance in both Bengali and English, 24 hours a day, 7 days a week.